Service Desk Shift Lead - IT Support & Team Leadership

HCLTech · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
HCLTech is seeking a skilled and experienced Service Desk Shift Lead to join our team in Canggu, Bali. In this role, you will be responsible for leading a team of IT support professionals, ensuring smooth operation of the service desk, and providing top-notch customer service. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of IT support professionals, ensuring they meet performance targets and deliver high-quality service.,Provide technical support to internal and external customers, resolving IT issues efficiently and effectively.,Monitor and maintain the service desk operations, ensuring all processes are running smoothly and efficiently.,Implement and enforce IT service management best practices and policies.,Collaborate with other departments to ensure seamless integration of IT services and support.,Conduct regular performance reviews and provide constructive feedback to team members.,Ensure compliance with all relevant laws, regulations, and company policies.,Stay up-to-date with the latest IT trends and technologies to continuously improve service delivery.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in IT support, with a focus on service desk operations.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of ITIL framework and best practices.,Experience with IT service management tools and software.,Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

IT support and service desk managementTeam leadership and managementTechnical troubleshooting and problem-solvingIT service management best practicesITIL frameworkCommunication and interpersonal skillsTime management and organizational skillsContinuous learning and professional development
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