Customer Service Officer - Serang, Banten

Join our dynamic team as a Customer Service Officer in Serang, Banten and play a pivotal role in delivering exceptional customer experiences. As the first point of contact for our valued clients, you will ensure seamless interactions, resolve inquiries efficiently, and maintain high customer satisfaction. With a growing company in a vibrant city, this is your chance to make a real impact in the customer service landscape.

In this role, you will handle inbound calls, emails, and chats, providing timely and accurate responses to customer needs. You will also work closely with our sales and support teams to ensure consistent and high-quality service. With the right candidate, we can transform customer interactions into memorable experiences.

At Pengiklan Anonim, we are committed to fostering a supportive and innovative work environment. This role offers a competitive salary, professional growth opportunities, and the chance to be part of a team that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and chats, providing timely and accurate responses to customer inquiries.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain high customer satisfaction by ensuring all interactions are friendly, courteous, and effective.
• Collaborate with sales and support teams to ensure consistent and high-quality service.
• Update customer records and maintain accurate and up-to-date information in our CRM system.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide regular reports on customer service performance and trends.
• Participate in team meetings and contribute to brainstorming sessions to improve customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with customer service tools such as Zendesk or Freshdesk.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and decision-making skills.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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